Increase abandoned cart outreach with Live Agents by connecting with customers beyond your existing retention platform.
We can connect to all your customers.
Connect CartConvert to your platform
One-clickInstall integrated with your existing marketing automation tool
Works on top of your SMS services
Reach more anonymous users with our team of live agents
It's like having another sales team member with our team of live agents representing your brand.
Why Peer-to-Peer messaging?
Boost Brand Loyalty
Turn anonymous shoppers into VIP customers while growing your SMS list. Now with CartConvert, our live team of agents will reach out to those anonymous shoppers via SMS to help them make an informed purchase.
Our system automatically pulls cart information for all abandoned carts on your e-commerce site. When a shopper abandons their cart, CartConvert agents receive a notification, enabling us to promptly contact the shopper and assist in completing their purchase.
CartConvert Live Agent Contacts the Shopper
Our live SMS agents will contact the customer directly via text. By engaging them, we aim to understand their reasons for not finalizing the purchase, address their concerns, and assist in their decision-making process to complete the transaction. We can legally contact all shoppers, even those who didn't opt-in to marketing messages, because we operate as a support service rather than marketing.
Agent Assists the Shopper in Finalizing Their Purchase
Certain queries that may hinder a purchase are best resolved through direct interaction rather than email. Typical concerns include shipping details, sizing or measurements, and specific product-related questions. Our live agents address these issues promptly, and we also send a coupon code that often convinces the customer to complete the purchase, ensuring a smooth and confident shopping experience.
“CartConvert has been a game-changer for our business. Their live support reps are always on top of abandoned carts and have helped us recover lost sales. Highly recommended!”
Only pay when customers convert.
We only charge when we've recovered a cart for you!
