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Cartcovert support

We'd love to connect with you.

The quickest way to get a hold of us is using the chat feature on this site and in the app.  
You can always reach us via email.




Frequently Asked Questions

How does the app work and get setup?

Upon installing the app directly from the Shopify or BigCommerce marketplace. The app sets up web hooks to collect information about users creating carts on your site.  It also collects the users phone number on the checkout and account signup form. The numbers are not collected for marketing purposes but to be used to help support the users in their order. There is no development work needed to get started.


How to use the app?

The app uses an SMS service in which live agents (provided by CartConvert) will text your customer directly to help enable them with their order.  The app will generate a checkout link to text your customer back to their cart.


How are conversion calculated?

Conversions are calculated based on orders that are recovered after contacted by CartConvert.

Ready to start your free trial?

Install the app on Shopify and start recovering revenue.

Have questions?

If you have any questions or if you are interested in a demo, contact us now.