Our SMS Sales Team connects with your potential customers, answering their questions and guiding them through the purchase process. With no upfront costs and a pay-for-performance model, we focus on converting your interested shoppers into buyers while you focus on growing your business.
Our system automatically pulls cart information for all abandoned carts on your e-commerce site. When a shopper abandons their cart, CartConvert agents receive a notification, enabling us to promptly contact the shopper and assist in completing their purchase.
CartConvert Live Agent Contacts the Shopper
Our live SMS agents will contact the customer directly via text. By engaging them, we aim to understand their reasons for not finalizing the purchase, address their concerns, and assist in their decision-making process to complete the transaction. We can legally contact all shoppers, even those who didn't opt-in to marketing messages, because we operate as a support service rather than marketing.
Agent Assists the Shopper in Finalizing Their Purchase
Certain queries that may hinder a purchase are best resolved through direct interaction rather than email. Typical concerns include shipping details, sizing or measurements, and specific product-related questions. Our live agents address these issues promptly, and we also send a coupon code that often convinces the customer to complete the purchase, ensuring a smooth and confident shopping experience.
Already using a third-party service for your automated SMS campaigns? Don’t stop there.
Peer-to-peer messaging adds a unique and complementary layer to your existing marketing strategies. No need to change your current setup—simply integrate CartConvert to address more use cases. Human-to-human messaging provides a unique value:
“CartConvert has been a game-changer for our business. Their live support reps are always on top of abandoned carts and have helped us recover lost sales. Highly recommended!”
Only pay when customers convert.
We only charge when we've recovered a cart for you!
