CartConvert + Gorgias
Turn abandoned checkouts into revenue by seamlessly integrating CartConvert with Gorgias. This integration enables your support agents to proactively engage high-intent shoppers via SMS, providing real-time assistance and recovering lost sales.
Why Integrate CartConvert with Gorgias?
✅ Engage High-Intent Shoppers in Real Time – Reach out via SMS the moment a shopper abandons their checkout.
✅ Expand Your Reach Without Compliance Barriers – Live agents can contact 90% more shoppers than AI-driven automation.
✅ Focus on Conversations That Convert – Only engaged shoppers who respond to CartConvert’s initial outreach are sent to Gorgias.
How it works
Detect Abandoned Checkouts in Real Time
- When a shopper abandons their checkout on Shopify or BigCommerce, CartConvert instantly captures it.
- These abandoned checkouts appear in the CartConvert platform, where live agents can initiate outreach.
Personalized SMS Engagement
- CartConvert agents send tailored messages that match the brand’s voice, objectives, and cart contents.
- Shoppers receive real-time assistance, including answers to questions, checkout support, and incentives when applicable.
Sync Conversations with Gorgias
- When a shopper responds, CartConvert’s agent logs the conversation in Gorgias as a ticket.
- The ticket includes the shopper’s cart details and message history, giving agents the full context.
- Support agents can then decide how to proceed – continue via SMS, switch to email, or offer a phone call – all within Gorgias.
How to Enable the Integration
Install CartConvert
- Install CartConvert from the Shopify or BigCommerce marketplaces.
Connect Gorgias to CartConvert
- Log in to your Gorgias account and go to Settings > All Apps.
- Search for CartConvert, then click Connect App.
- You’ll be redirected to CartConvert – log in to your account.
- Authorize CartConvert to access your Gorgias subdomain, then click Authorize.
- You’ll be redirected back to CartConvert, confirming the connection is complete.
You’re All Set!
CartConvert will now start capturing abandoned checkouts, sending initial SMS outreach, and logging engaged shoppers as tickets in Gorgias – giving your support team the right context to drive conversions.
